Tell her to send it back FIRST then you will refund minus your fee. No, You Don't Have to Pay Depop Fees - Here's How. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. Required fields are marked *. Things to Know, Are Nike Blazers True To Size? You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. Please read rules before posting. Facts to Know, How to Do Bubble Braids? In addition to this, you can decide on a reasonable price but let your buyers know that you accept offers. With tools by SellerAider, you can automate a lot of the tedious work associated with running a Depop shop such as: So can you cancel a Depop order? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Everyone who works in the reselling industry wants a seamless purchase process. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. Can't refund fully? Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Offering free shipping is a plus, too, if you want to sell your item faster. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. Avoid having disputes on your products and having your Depop account suspended. Depop is a fantastic platform to build a business or sell as an individual to make extra money. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. Jan-02-2021 09:25 PM. But runaway inflation leads to steep price increases for businesses and their customers. Although you may not be able to totally avoid a buyers return request. In any business, including online selling, creating a seamless and good buyer experience is an essential part. Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c. Wait for a response from the support team. Whatever you're into, find the item and the seller for you on Depop. Remember that there are only two circumstances where you must give the customer a refund. For instance, having precise and clear descriptions will help with the Search Engine Optimization (SEO) components of your listing. Your item was not described accurately to the point that it can be determined that you misrepresented it to the customer. All you have to do is to choose the best print-on-demand service provider for your business, such as Printful or Printify, and create your own custom goods like t-shirts, mugs, and more. When you give a refund for the transaction, you wont be able to get the fee back. Facts to Know, How Long Does a French Manicure Last? Unfortunately, there is no way you can avoid Depop fees. You can also choose a fair price, but let your customers know that you accept offers in addition to that. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. This is because stock photos are already created for marketing purposes. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Im worried I wont see them again if I refund now? Make sure to only use clear, high-quality photos in order to stand out from the competition. Depop deducts a 10% charge automatically for all the sales you make. In that case, the buyer will be advised to return the item using tracked postage before you can issue a refund of the full sale price, excluding the shipping fee. Buying happens every day. For the most part, you want to use your own photos to show the actual item the customer will be getting. To send a partial refund, switch to the 'Partial refund'-tab and type in or select the amount you'd like to refund. Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyer's bank account and your fees will automatically be refunded. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. @InternetGirl. First, it qualifies you to Depop seller protection. Aside from checking the prices of the same item in the market to get a reference, you can price your listing correctly by matching its price to its condition. While there are honest ones, you may encounter some who would like to take advantage, so you have to be wise while keeping it professional. This can give your listing an edge over competitors. You will undoubtedly have to handle a refund or a return while selling on Depop, that much is certain. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. For example, if you are listing in the fall season, you may write that the item is perfect for a DIY Halloween costume. Your item was as described, but the buyer changed their mind. If the seller were a business and had an automated notification system that the product had been sent to you, this would be a simple process. There are two ways to list items on Depop: Step 1: Open the app and tap on the Camera icon at the bottom center of the home screen. Click the ' Refund ' button. Leave the Archive. The best listings answer the following questions that customers may have: Depop Seller Protection is a useful feature of using the platform in addition to being a fantastic place to find buyers for your goods. Include product keywords to optimize for search so that people will find your listing. Depop currently doesnt have their own payment system, so all purchases go through PayPal, whether the buyer payment is made with PayPal balance or Debit/Credit card. While selling on Depop, you will undoubtedly encounter a return or refund situation. Being familiar with the know-how of your business can save you from tons of problems that could arise when you don't do well in selling and dealing with customers. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. Whether youre looking to clean out your closet or sell handmade goods, you can find success on Depop. Having a firm grasp of your business can help with eliminating many problems. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. You dont reply to Depops emails in a timely manner. Select the transaction youd like to refund > tap Refund. - Offer refunds without leaving the app. Tap Continue to review the details > Confirm refund. Therefore, It is crucial to know the process of how to deal with returns and ultimately how to avoid them. Like other online marketplaces like eBay, Shopify, and Etsy, Depop charges a fee to keep its marketplace running. No, You Don't Have to Pay Depop Fees - Here's How, Get a Refund on American Airlines Baggage Fees Quickly, 3 Steps to Get Your Spirit Airlines Baggage Fees Waived, Secret Hack That'll Help You Avoid Grubhub's Hidden Fees, Smart Hack That'll Get Your Zipcar Fees Waived, Get Your TD Bank Safe Deposit Box Fees Waived Hassle-Free, Yes, You Can Refuse to Pay Hidden Bill.com FeesHere's How, Secret Hack That'll Get Your Gemini Fees Refunded Instantly, Smart Hack That'll Help You Avoid Owning.com's Hidden Fees, Secret Hack That'll Get Your DoorDash Fees Waived, No, You Don't Have to Pay Textura Fees - Here's How, Dispute Morgan Stanley's Hidden Fees Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, carefully read and understand their terms of service, Include your full name, Depop username, address, and contact number, Mention the order number of the transaction you are appealing for, Attach copies of receipts or any other relevant documentation. Your item is listed on Depop's prohibited items list. 1999-2023 PayPal, Inc. All rights reserved. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. One week after said ban I have again been permanently banned and when I asked why I received this lovely helpful email. Your honesty as a seller can make a huge impact on your business. Always include tracking information with your shipments, and let the buyer know as soon as it becomes available. As a registered business that uses Depop, you must follow selling regulations. I cant find any refund buttons. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. All your transactions must be within the app, and you must use Depop payments. Once shipped, keep your buyer updated. 8 8 Related Topics We shall do all the legwork for you and make sure you get the fee waiver you deserve. Hi, I've made a trial purchase on Depop. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page, You should only take photos that will fit within the square format that. Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. You can set up custom prices and ship the item nationally or worldwide to the buyer by purchasing a shipping label through a third-party service or ship via your local post office. Banking services provided by Piermont Bank, Member FDIC. The price of an item is another factor that dramatically affects your potential buyers purchase decision. Depop requires all purchases to be shipped with a tracking number. Depop also functions much like a cross between a marketplace and a social media site. Tap. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. It is completely normal for you as a customer to occasionally want to cancel an online order. When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. However, pricing your item right doesn't mean that you should compromise your earnings. When it comes to print-on-demand service providers, we recommend Printful and Printify. Then, tap on 'Set up your shop'. Its a critical step in completing the transaction and confirming your eligibility for Depop Seller Protection in the event of a dispute. In other words, use the tips we outlined before and do not send the refund any other way! It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. You should find ways to have an advantage over other sellers with the same item. Facts to Know, How Much is a Gel Manicure? It is automatically charged on the total sale amount, including the shipping costs. When you follow the policies Depop has set out to be qualified to receive protection, it will come in useful in situations like refunds or other disputes. While some use stock photos, it is always a good practice to use yours. If you dont want to ship with Depop, then you have the choice to arrange your own shipping. However, it is also good to use stock photos if you have them. It is automatically charged on the total sale amount, including the shipping costs. Strictly keep all your transactions in-app while using Depop Payments. However, like in any business transaction, issues can arise. Your item is on Depops prohibited items list. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. Heres Everything You Need to Know, What is a Figaro Chain? You can either agree to the refund, or not agree. Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? Things to Know, When Were Nike Blazers Made? New Selling requirement You can learn more about depop payments in our depop payments guide here. This behavior is against Depops rules and will not help you get more or repeat buyers. How to Wear Midi Dress 2023, What is Depop Seller Protection? Read on and learn how to save your Depop listing and your earnings. To be covered by Depops Sellers Protection, you need to follow specific policies laid out by the platform. Tap on the Setting icon from the top right side of the screen. To keep proof of postage, send the item to the address on the in-app receipt. Depop charges a 10% commission for every sale made through the BUY button. Show every angle of the item and up-close frames. I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. the seller and I agreed that she will refund me less the purchase fee. If you, as the seller, agree to the refund, then you will give the refund to the customer. So, to avoid refunds, always describe your items fully in your product description. She wants a refund and had said they I have to cover to postage for the return? On Depop, a common issue for sellers is that customers request a return. But how to cancel an order on Depop as seller? What is a Midi Dress? . More on this later. With millions of users and a unique angle to resale, Depop can be a great tool for fashion enthusiasts, vintage collectors, and thrifters. As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. Create Clear, Complete, and Honest Item Descriptions, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. A Beginner Guide, Why is ASOS So Cheap? You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. However, the flat 10% selling fee that we discussed is charged only when you sell an item. DoNotPay helps you appeal fee waivers in a hassle-free way. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. There is so much to explore and discover on Depop, but that doesn't scratch the surface. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. Step 2: Tap on the Setting icon from the top right side of the screen. You will enjoy the novelty that Amazon brings you if you want to try clothes on without having to pay first; read more about it here. Sit back and relax while we do the work. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. You can also describe regular items to fit trends (although remember to be honest). Many people may wonder can you cancel a Depop order as a buyer. While some have a specific budget to follow, some would also consider buying an item if it is reasonably priced. When selling online there are some common reasons why customers return a purchase. Thats it, youve completed the first step! Although you might not be able to completely prevent a buyers request for a return. This will ensure that you can always refund buyers when necessary. You must mention essential details such as: Your item photos are vital when listing as it gives your potential buyer a visual experience. You will need to make an effort to settle the dispute by providing a refund when the buyers claim that the product was misrepresented is established as being valid. But, take note that not all buyers are the same. Things To Know, Does Face Waxing Loosen Skin? You should do this within the allocated time frame to show that you are an honest and responsible seller. Before you sign up for a Depop account, carefully read and understand their terms of service, especially the associated costs, to avoid any disputes in the future. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Here we will explain the return and refund process for Depop and how to prevent them initially! To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. Find and click on the transaction you will be refunding for your buyer. Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. If the seller is unsure of how to proceed, you can always outline the steps for him to follow since I will do so in more detail in the following section. How you refund a buyer on depop really depends on what method they used to purchase your item. A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. Use tracking on your items, so you have proof of confirmation for shipping and delivery. To have appealing photos, ensure that you only use clear and high-quality ones to stand out from other competitors. We will reimburse you for the Depop fee if you have refunded any sales. You can also make offers on items if you think the listed price is a bit high by tapping the Make Offer button on the listing. In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. Theres no need to buy high-end photography equipment to takegreat product photos. Choose the transaction you'd like to refund, then tap Refund, For a full refund, select the Full refund tab. Anyone? > tap All sold items. It may be worth investing into an authentication service for higher priced or luxury items. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Use of stock photos, if you have them, is also beneficial. Just because they are optional though doesnt mean you should just skip past them. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. You should: Being truthful is among the most important qualities of a reliable seller. Depop allows. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. Step 1: Log in to your Depop account on their website. Alternatively, don't price too high either because it can also dissuade customers from buying your product. Go to your Profile > Receipts Select the transaction > Then scroll to your Purchase Receipt Beneath the Payment sent, you'll see 'Paid [amount] with Depop Payments/Paypal'. The more satisfied your customers are the fewer issues. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. Emailing Depop promptly will enable them to assist in resolving the issue in a timely manner. As you can see, it is easier to cancel and refund with Depop Payments refunds, but once you use First-time users will find it much simpler to cancel an order through Paypal. Follow these steps to list your first item: Once an item is sold, Depop will email you a shipping label that you will need to print and pack up your item with. If you have trendy items you dont want, list them quickly to get buyers to see them. To complete the action, click confirm refund after youve finished. Lets dive right in. Quick communication when emailing with Depop so they can help resolve the issue within an appropriate time frame. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. This content may be old or outdated. Of course, the more satisfied your buyer is, and the better experience they get from your shop means more returning buyers in the future. If you want to know how to cancel Depop order as buyer or seller, youve come to the right place. Privacy Policy. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. Remember that the competition on marketplaces like Depop is tough. Depop does not have any hidden fees. So, you not only want to have high-quality, accurate photos for marketing purposes, but it will help to limit the number of return requests that come in. - See all their sales in-app. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. Getting paid on Depop is very easy. Now, you can list as many products as you want. Therefore, they can help the customers visual experience. Don't price your items too low because it could have a negative impact on your profits. Also do I wait until I have the item back to refund her? This will ensure that they can provide proof of return so the refund can be processed. These fees can add up to a significant amount, especially for larger transactions. The shipping address listed on the Depop receipt is where the orders must be delivered. Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell!
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