Standard inclusive phone features: SSEs half-year 22/23 results presentation was webcast at 08:30-10:00am on Wednesday the 16 November 2022. You can also call directly or even use social media to get some faster feedback on your problem or complaint. If you have a general enquiry or question then youll want to call 0345 071 9886. Some providers offer free cancellation due to slow speeds because they have agreed to the Ofcom broadband speed code of practice. *Show terms & conditions. If you experience a power cut, or any other electrical emergency, please get in touch with the National Power Cut helpline. This is known as Fix & Fibre and offers a monthly discount on both energy and broadband when a 12-month fix is taken with Unlimited Fibre Plus. These cookies allowed us to study how users navigate on the website. Estimated Annual Bill 3,450.12*. If you cant see any report of a network issue, then you should contact support. You can contact the provider and talk to an agent by calling the number provided below. Let us set everything up for you and leave you with one less thing to think about when moving house! Problems with your SSE broadband connection can have a few causes including a general or local network outage; a faulty cable into or out of your router, even a faulty phone line. If youre experiencing a power cut or gas leak, you should be able to get it fixed quickly and easily. This means customers are tied into an 18-month minimum term contract with SSE and will be required to pay exit fees if they want to leave their contract early. Some of the benefits of My Account to SSE's energy clients are as follows: It gives access to your account number. While SSE broadband plans are fixed price, many of their budget rivals will increase costs annually. PO If youre still confused, we have a guide on how to complain about broadband. The suppliers social team is active and responsive, making it a quick and easy stop to ask any general question when you are on the go. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). Your phone number can be moved. The services and products mentioned on this website may only represent a small selection of the options available to you. If you have a general query that is directly linked to your account - for example, about an incorrect bill or for a change of personal information associated with your account - you can use the following analogue and digital contact channels to talk to someone from the suppliers customer service department. To give a more accurate picture, weve searched for only broadband reviews. Some of SSE's budget broadband rivals do charge setup or installation fees, sometimes called postage and packing fees for the router. We had broadband, electricity and gas through SSE throughout the last 3 years and I will still have them as my go to for utilities. SSE offer a wide range of services and are a growing provider, so hopefully in the coming years they will be regulated by Ofcom for their broadband services and more information will be provided on their customer service standards. The north of Scotland is again set to play a leading role in the modern-day energy transition, tackling the climate crisis and delivering the UK and Scottish Governments net zero and renewable power targets, as well as delivering energy security SSE CEO Alistair Phillips-Davies joins leaders from across eight European Governments alongside 90 key industry players in Ostend on the Belgian coast for the North Sea Summit. SSE can still release you from a contract at its discretion, but it will probably require you to raise an official complaint once you have spoken to technical support and confirmed they are unable to fix the problem. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. SSE encourage their customers to contact them via online contact form, which you can find on their website. If youve lost connectivity, there can be various causes. Customers signing up to SSE broadband plans are backed by a 60-day Happiness Guarantee which is designed to ensure customers can receive a good home broadband connection with their new SSE broadband. SSE's electricity and gas supplies are separate from its broadband provision. How do I make a complaint about SSE Broadband Customer Service. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. We're delighted that you've made it to our contact page and you'd like to talk to us. If that cannot be done, a final bill will be arranged and customers will be able to return their equipment and exit the contract. But SSE has not signed on, so you do not have this right. Early termination fees apply between the end of the 60-day Happiness Guaranteeand the end of the 18th month of the contract. Make sure you provide your account number and other relevant information. SSE broadband packages offer download speeds averaging 35Mb or 63Mb depending on whether a customer chooses their Unlimited Fibre Broadband or their Unlimited Fibre Plus Broadband. If you're interested in switching away from SSE to a different provider, check your contract - if you're outside the minimum term you can switch broadband for free. And for those customers experiencing hearing loss who have a textphone, you can call 0800 622 839. Because you have to do this regularly, it might be better to register for an online account using your SSE account number to save you time and having to fill out the forms every time. This is a one-off fee of 40 and then 4 per month for every month remaining,with a maximum charge of 112 per contract. We have put together a quick reference table containing all of the SSE contact numbers. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). SSE broadband plans are available with a choice of two average speeds: their Unlimited Fibre Broadband offers speeds of around 35Mb while their Unlimited Fibre Plus Broadband provides speeds of around 63Mb. These are small boxes you can purchase online that, as the name suggests, boost or amplify your WiFi signal. In the table below we have listed some of the main SSE contact details, including the customer service phone number, email address and postal address. Yet without other indicators available, it's positive they have such a good reputation on Trustpilot. If your browser does not render page correctly, please read the page content below, We use cookies. This credit is not applied to the account in one lump sum - instead, customers will receive six quarterly credits of 12.50 to their energy account for the length of their 18-month contract. SSE fibre broadband is delivered via the Openreach superfast broadband network. If you still dont have a connection it may be a network problem. Check the official SSE Twitter feed for service updates. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. nothing they can do and no solution in the meantime. You can see all open contact channels via our Help Centre Part of OVO PAYG, you can chat with OVO here. SSE is a small broadband provider which has been part of the OVO group since 2020. To manage your energy usage on your credit meter, you can download the MySSE app on the App Store or Google Play. Remember, however, this won't give you a complete comparison. Get started. Broadband Genie's helpline is powered by Dixons Carphone. Compare and contract the best mobile, fiber and television rates that best suit you in an easy and fast way. As well as SSE, the company trades under different names in different areas of the country. By Tim Smith When you pay on receipt of your bill, you can also choose to pay by cheque. This means the price you pay for your energy will be lower than the previously announced price cap, but your overall energy cost will still be determined by how much energy you use. These are some of the top offers you can find right now: Or to find out whats available in your area, enter a postcode below: Once you've entered your postcode, you'll only see deals available to that address. about cookies and how to manage them. All SSE broadband packages come with line rental and a basic router, plus they promise zero price hikes during the 18-month minimum term of the broadband contract. As we explain in our guide to cancelling broadband, leaving a contract early can incur some significant costs for customers, so it's worth ensuring you can commit to an 18-month deal before choosing one of SSE's broadband deals. If for some reason, you want to make a complaint, there are three things you should do. Please report this to us at info@utilityswitchboard.com. What to do before you cancel SSE broadband, Frequently Asked Questions about cancelling SSE. For any queries regarding your electricity, gas, home services, phone or broadband you will need to get in touch with SSE Energy Services. If you think it might be a carbon monoxide gas leak, you should also call a doctor to be tested for carbon monoxide poisoning and call 999 if anyone is feeling unwell. Moving house? There are several SSE Broadband deals to choose from, and the option thats best for you will depend on the following: Whilst approximately 97.2% of UK households are able to receive broadband thats faster than 30Mbps, only 36.9% are able to receive full fibre broadband. SSE has a 28-day notification period unlessyou switch to anotherprovider, in which case the switch will usually be completed within 14 days (you may be charged for the remaining days depending on the status of your contract). Start comparing What is Resolver? SSE Rewards included. However, as this rule has only just been enforced and some providers have been slow on the update, we advise everyone to be cautious. If youd rather pay when you get your bill, you can pay over the phone by calling 0345 704 5038. Here are all the ways you can complain to or about SSE: Complaint Email:customerservice@sse.co.uk. You'll find out how to deal with those situations in this guide. Get meter balance. To manage broadband, you'll need to continue using our website. Customers already taking their energy from SSE on a variable tariff will receive a 75 credit to their energy account if they sign up to Unlimited Fibre or Unlimited Fibre Plus. As SSE broadband plans are delivered to households via the Openreach fibre to the cabinet (FTTC) network, some speed may be lost along the copper cable that runs from the street cabinet to a customer's home. We only collect anonymous data. Lines are open on Monday to Friday from 8am to 6pm. - star-group.net, Snowmobile packages 2019-2020 - plan your trip now snowwwild.com - Abitibi-Tmiscamingue, Coronavirus Food Assistance Program 2 - Farmers.gov, Shared Services Canada Future-Oriented Statement of Operations - For the year ending March 31, 2021 - Canada.ca. Some people find this easier as it means you dont have to put money aside. Giving regular meter readings is an important thing to remember so it reflects the right energy usage on your bill. Little is known about SSE's customer service record as they are such a small provider, yet reviewers on Trustpilot seem to be happy with the service offered. If you have a complaint that you would like to have acknowledged and resolved by the supplier, you can use any of the following methods to communicate it: Please note that it may take up to five working days to receive a resolution. Or you can get in touch via the online contact form. The easiest way to pay your bill is through a direct debit. Thanks to the 'One Touch Switch' rule that came into force in April 2023, your new provider will handle the switch. By continuing, you agree to our cookies policy. You can find contact information for both listed below. Its an automated line open 24/7. This number is the same for both phone and broadband faults. Give us a call now, sit back and let us do the work. If you are after a Pay As You Go smart meter, please check the contact information in the "Pay As You Go section" of this guide. We've got in-depth reviews for every major provider, so you can get all the information you need. If your complaint doesn't get you anywhere and you wish to change providers then you can look into cancelling SEE broadband. Dont just jump straight into cancelling before ending a broadband service you should always check the terms of your contract, and have a new broadband deal ready to go. Lines are open on Monday to Friday from 8am to 6pm. However, sometimes things go awry. Procurement: sse.com/site-services/potential-suppliers/, General enquiries and connections: 0800 048 3516, SSEN Distribution website: https://www.ssen.co.uk/, Contact SSEN Transmission: https://www.ssen-transmission.co.uk/contact-us/, Transmission connections: https://www.ssen-transmission.co.uk/customer-connections/. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). If youd like to pay through your bank without setting up a direct debit, you should use your SSE account number as the reference and send to: Sort code: 57-40-99 Youll need your payment card details ready and an online account set up. Easily track your energy use. The following topics from the second drop down menu have the option to use the form on the SSE Broadband website: To manage your account, its highly recommended that you take advantage of the SSE Broadband login that will give you access to the customer portal where you can: You can also download the SSE app which is available on both Android and iOS. Switching can also save you money as you can take advantage of the latest offers. If you need to contact SSE broadband customer service the number to call is 0345 600 2006. SSE Broadband: is their broadband any good? Benefits may include exclusive presale tickets for events, exclusive competitions and upgrade to SSE lounges at venues. If you are not satisfied with the response, you may contact the Energy Ombudsman after six weeks from the date your complaint was sent. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Saturday, 8am to 2pm. Account Number: 99183129. not happy! They aim to get back to you within five days of having received the letter. Please refer to the. Any decision they make will be binding on SSE's side, but not on the person or customer making a complaint. Resolver Compare finds offers from different providers so you can choose the plan that is most suitable to your needs. Perth What is SSE Broadband Customer Service like? Ask your new provider when switching, and it may be a good idea to check with SSE to ensure they're aware too. If you need to take your complaint further, contact the Ombudsman. We recommend checking the official SSE Twitter feed for service updates. PO Box 7506 If you cant agree on a satisfactory outcome with SSE you can make a complaint to the ombudsman using the Alternative Dispute Resolution or ADR process. The quickest option is to call on 0345 071 9886. Roams offers its advice on recurring-use services to enhance consumer savings. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony. Qualifying customers will receive 75 credit on their energy bill in total. If your SSE broadband signal is working fine in the room where your router is located but is weak or non-existent elsewhere then you might like to invest in what are called 'WiFi boosters' or 'range extenders'. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. You can also send them a message through Whatsapp if youd prefer. WebIn 2020, SSE Energy Services was acquired by OVO Energy from SSE plc. I wrote an email but after 3 working days they have not answered. This SSE Broadband guide is here to help you learn everything about the provider so you can make an educated decision on whether to choose this broadband provider over another. Demand Management Tailored solutions - siemens.co.uk/traffic - Answers for mobility. Firstly, you should contact SSE at 0345 070 7373. Only customers taking energy on a variable tariff from SSE are eligible for this account credit and customers will lose any remaining quarterly payments from their 75 credit if they switch to a fixed deal, even if that fixed energy tariff is with SSE themselves. SSE's preferred method of payment for monthly contracts is via Direct Debit. Every day - 19-INS-319. WebOn 8 September the government announced a new Energy Price Guarantee starting from 1 October which will limit the energy bill for a typical household to 2,500. You'll find your estimated speed range shown on each available package. How do I contact SSE Broadband Customer Service? Necessary to provide basic functions of the website such as page navigation. Reported faulty phone line for broadband on Saturday unable to have appointment engineer to investigate until next Wednesday. For information about which number to call if you are moving out of a home supplied by the provider with a prepayment meter, please see the Contact SSE when moving home section of this guide. If you suspect a gas leak, call the National Gas Helpline on 0800 111 999. If you don't let the company know about your trouble paying however, your service will be restricted and then disconnected completely. All lines are open Monday to Friday 8.30am5.00pm. Lines open at 9am, or book a callback now Add your own review of SSE 495 Customer Reviews over 13 pages 1 2 3 4 5 6 7 8 9 Next Last Most Recent SSE also offer a Fix & Fibre deal for broadband and energy customers to combine utility bills. Switchboard: 01738 456 000We sold our energy retail business toOVO Energy in January 2020. For any network issues including power cuts, please call Check with SSE to see how long is left if you can avoid it, we recommend waiting until the contract has ended. In this guide well explain what you need to know about cancelling SSE broadband. If you cancel andthen sign up to a new deal, youll be left without broadband for weeks. If youve reached the end of your SSE broadband contract, are unhappy with the service, or simply no longer need broadband, then you might be wondering how you go about cancelling your SSE internet service. We sold our energy retail business to OVO Energy in January 2020. With a prepayment meter, you can top up at your local PayPoint or Post Office with your card/key. Your first port of call should be your account pages on the SSE website. Hi! It becomes slightly more complicated if a household is on an entirely different broadband network like Virgin Media's cable network or the full fibre network offered by Gigaclear or CityFibre. Cancelling when youre in contract is the same as detailed above;either switch or contact SSE to request cancellation. Delivering a network for net zero and our future energy security, Joining European leaders to unlock the huge offshore wind potential of the North Sea(s), SSE responds to the Scottish Governments Vision for Scotland prospectus, SSE to help decarbonise 5000 homes in major London retrofit project, Worlds deepest offshore wind turbine foundation is installed in Scottish waters. The SSE phone number is notoriously hard to get through to a real person and leave customers waiting You can opt to email the provider directly using the SSE Broadband email address, or you can use the form thats available on the SSE Broadband website. Find alternatives - 0800 031 6608 Want to leave SSE? All rights reserved. WebCall customer service on 020 3992 7717. The Ombudsman can carry out a free independent review on the behalf of consumers. Sky Harbourview Multi-Year Guaranteed Annuities - Helping You Protect and Grow Your Money. Alternatively, you can give Utility Switchboard a call for help switching on 020 3992 7717 and we can do the legwork for you. In addition, SSE are one of the few broadband providers to fix their prices for the entire 18 months of a customer's contract, so there are no mid-contract price rises to contend with. Call us now and talk to an expert. Get in touch. These perks may be of interest to music fans, although they probably won't be reasons for choosing SSE broadband packages above all others when comparing broadband deals. You can also call them on 0345 071 9886, from 8am to 8pm Monday to Friday, and 8am to 2pm Saturday and Sunday. You can also use Down Detector, a third party outage tracking tool, to see if theres a reported problem with SSE broadband. If you cant see any report of a network issue, then you should contact support. But if there is a network problem youll have to wait for it to be fixed - phoning customer services wont make any difference. The call centre is open Havant MAYOLY SPINDLER Committed to your health. At Broadband Genie you can save on broadband with the latest offers from the best providers. Note down SSE Broadbands contact details if you want to get in touch with SSE you can send an email to talk.cancellations@sseenergyservices.com or call on 0345 071 9886 Find a new provider Before you tell SSE you intend to leave, its a good idea to start looking for a new deal. You can also use WhatsApp or Twitter to get in touch within these hours for a quick response. SSE Broadband is brought to you by the energy provider SSE in partnership with OVO Energy. As always, weve got you covered! Transit NXT Service Pack 13 - What's new? It also has four Gigabit Ethernet LAN ports and a Gigabit Ethernet WAN port as well as a USB 2.0 master port. To complain in writing you can contact SSE broadband at: Head of Customer Service Team, PO Box 7506, Perth, PH1 3QR. sse.com/site-services/potential-suppliers/, https://www.ssen-transmission.co.uk/contact-us/, https://www.ssen-transmission.co.uk/customer-connections/. For general enquiries about broadband, call 0345 071 9886. SSE broadband deals have an 18-month contract period. You can reach us on WhatsApp, or call Or call them on 0330 175 9669 theyll be happy to help. SSE is known throughout the UK for being a reliable and trustworthy Broadband Provider, but with OVO Energy working in tandem with SSE Broadband, that reputation will only continue to grow. 12-month contract. Voice search Help topics Energy Boilers & Heating Your account Contact us Emergency help Billing & payments Phone Payments Tagged SSE Our Support team can be contacted by phone on 0330 303 5063 between: 9am to 5pm Monday to Friday. You can also submit meter readings through the SSE app. If you are a gas or electricity customer with an enquiry, please contact their customer service team on0345 070 7373. You must notify the energy supplier when you move out of a home or move into a new one that it supplies. It may be the equipment in your home such as your phone line or broadband router. Using a different router is permitted under SSE's terms and conditions, although they do point out customers won't be able to ask for help from them with any router-related issues. If you are a gas or electricity customer with an enquiry, please contact OVO's customer service team on 0345 070 7373. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. As in standard with broadband packages these days, all SSE broadband deals come with unlimited downloads.
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