Before our inspection, we reviewed performance information about this service. Bury St. Edmunds. An inquest into the 57-year-old's death was opened earlier this month at Suffolk coroner's court but has been adjourned. The NHS trust that runs the hospital in Bury St Edmunds thanked both of them for their "dedication and leadership". A scathing 226-page report, by Christine Outram, chair of the Christie NHS foundation trust, found this tactic was extremely ill-judged and had a disastrous impact on staff morale and the reputation of the trust. The trust should review the availability of staff with play specialist skills. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. All Providers Accepting New Patients Video Visit . There is no doubt that staffs worst fears have been confirmed by the trusts subsequent punitive and needlessly high-handed response., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. It therefore seemed an appropriate site for study for one charged with responsibility for developing computerized hospital information systems. Education Centre 1st Floor. Language links are at the top of the page across from the title. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. (modern). In rating the hospital overall, we took into account the current ratings of services not inspected this time. The independent report published by NHS England on Thursday criticised the current chair of the trust, Sheila Childerhouse, and the senior management team, who have all since left, for having insufficient regard for patient safety and discouraging staff from raising concerns. Doctors did not realise the mistake and then treated her with insulin to bring the blood glucose levels down, despite the risk this carried of brain damage. CB6 1DN. We rated them as requires improvement because: As part of our inspection we visited the following areas within the maternity service: labour suite, midwifery led birthing unit, F11 ward (the combined antenatal and postnatal ward) and the maternity day assessment unit. Learn more about PALS To contact PALS at this hospital: phone 01284 712555 email pals@wsh.nhs.uk What patients say Latest reviews for West Suffolk Hospital. it proceeds through to detailed descriptions of user procedures. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. the service isn't performing as well as it should and we have told the service how it must improve. We found that the provider had systems in place to monitor the condition and safety of the premises. The hospital was built in a former Ordnance Depot in Hospital Road in Bury St Edmunds. Staff could not adequately explain the governance arrangements. There was limited assurance about safety across all five services we inspected. People told us they were offered enough food and drink. terminal displays. [7] At an inquest into the death which commenced at Suffolk Coroner's Court on 16 January 2020,[8] the coroner called for a police investigation into the death. Availability Time of Day Staff told us that they relied on their clinical decision making when triaging women and that this meant decisions could vary from clinician to clinician. particularly as it relates to outmoded equipment and a locally developed programming language. Book Title: The Stockholm County Medical Information System, Authors: Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, Series Title: Jon Warby, a former police officer, said the letter knocked me sideways when it arrived two months after his wife, Susan, had died aged 57 after an operation for a perforated bowel at West Suffolk hospital (WSH) in 2018. We were told that specific requests for alternative foods were met by the catering service. The hospital had not told the family about problems with Nunn's care before a whistleblower sent them a letter. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Nursing Assistant - Band 2 - Emergency Department. The trust should ensure dissemination of outcomes from audits and meetings is robust across all services. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Secretary of State for Health and Social Care, https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/, "Doctors at West Suffolk hospital 'too scared' to report safety issues", "Anonymous letter prompts police inquiry into hospital death", "West Suffolk Hospital faces inquiry after 'witch-hunt' for whistleblower", "Inquest finds West Suffolk Hospital mistakes were contributing factor in Bury St Edmunds mum's death", "West Suffolk hospital faces fresh questions over whistleblower tipoffs", "Hospital whistleblower raised alarm over doctor seen injecting himself", "West Suffolk Hospital rated as 'outstanding', Royal London Hospital for Integrated Medicine, National Hospital for Neurology and Neurosurgery, University College at Westmoreland Street, Walton Centre for Neurology & Neurosurgery, Royal National Hospital for Rheumatic Diseases, Robert Jones and Agnes Hunt Orthopaedic Hospital, https://en.wikipedia.org/w/index.php?title=West_Suffolk_Hospital&oldid=1145507914, Short description is different from Wikidata, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 19 March 2023, at 14:03. We also carried out an unannounced inspection on 23 March 2016. All people spoken with stated that they felt the hospital was clean. "Not all staff felt supported, respected or valued and some feared reprisals if they raised concerns," it added. Jenkins stepped down in April, and its former chief operating officer, Helen Beck, also criticised in the report, retired last month. Medical cover at night was not consistent and was not in line with good practice guidelines. Warby said he welcomed the decision. A man has died following a crash on the A14. Staff training and compliance in key skills fell below trust target, specifically for medical staff. This page requires that Javascript is enabled in your browser! (modern). west suffolk hospital jobs in Bury St. Edmunds. Feedback from patients, relatives and carers was extremely positive throughout the hospital and at the listening event. The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. Read our privacy and cookie policies. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. The resulting book is unusual. Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ Undoubtedly some readers will question the merit in having such detail. The service had improved their governance arrangements, however we had concerns about continued lack of compliance with the Maternity Incentive Scheme. COVID-19 information. They were aware of what good looks like and were striving to implement this in daily practice. It downgraded the trust's rating from "outstanding" to "requiring improvement". We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Outram said that rather than seeing the incident as a red flag event about patient safety, the trusts executives saw it as a malicious attempt to undermine colleagues and launched a highly flawed investigation to find the culprit. Services did not always meet peoples needs. The trust should consider quality measurements such as local targets for induction of labour, assisted deliveries and return of women with perineal problems. Free access to all WSFT staff, staff of WSFT partner organisations (community etc), Medical and Nursing students and Libraries in the SEEDS scheme. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. Copyright 2023 West Suffolk NHS Foundation Trust. Visit website. Consultant paediatricians worked to provide access for patients. 540 talking about this. A new five-year strategy First for our patients, staff and the future has been launched by our Trust. Instead of saline, a solution containing glucose was injected into Warbys artery and as a result her blood sugar increased to very high levels. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff. The Care Quality Commission (CQC) carried out a comprehensive inspection between 8 and 10 March 2016. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. we have taken enforcement action. [3] After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. The trust should consider developing strategic planning arrangements including action plans to achieve service goals, a performance dashboard for childrens services and a comprehensive transition policy to help all teenage patients adjust to adult health services. Safety concerns included, but were not limited to, infection control, the timeliness of patient risk assessments, patient record keeping, recording and storing of medicines, emergency equipment checks, and mandatory training compliance rates for medical staff. VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. One person said 'The food has been good. Warby said he was satisfied that the inquest had addressed all allegations in the letter specifically relating to his wifes treatment. The trust should review the options and nutritional value of food offered within the childrens service. Meanwhile the health and social care secretary, Matt Hancock, who purports to champion patient safety, and in whose local hospital this is happening, has simply buried his head in the sand when approached about the matter. Christine Outram MBE was commissioned by NHS Improvement to carry out an independent review into the events arising from the letter and the hospital's handling of the affair. to spend a sabbatical leave studying the developments within the Stockholm County health operations. It became the Suffolk General Hospital in 1902 and the West Suffolk General Hospital in 1929. The very fact that a clinician felt it was necessary to contact the family directly in an anonymous manner is all too telling of a draconian blame culture where staff feel too afraid to speak up when things go wrong. Outram found that trouble began when a consultant anaesthetist doctor was seen injecting himself with drugs in November 2017, prompting some of his senior colleagues to raise the alarm. The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds, Jon Warby was sent an anonymous letter highlighting concerns about his late wife's treatment. The provider had good arrangements to promote effective performance of the service. The trust should ensure robust oversight of cancelled clinics and review theatre utilisation to support access to services and reduce patient treatment delays. An NHS boss whose executive team sought fingerprint samples as it hunted a hospital whistle-blower is still being paid months after quitting his job. Requires improvement Asked by reporters whether he was upset by such tactics, Warby said: I was quite surprised the lengths they went to, but that was also part of a criminal investigation as well. Helen Edgar, 41, from Stowmarket, attended the West. Arrangements for governance and performance management were not always effective. The trust's tactics, which were widely condemned as a "witch-hunt . In emergency and life-threatening cases continue to come forward as normal or call 999. At least one standard in this area was not being met when we inspected the service and Problems escalated when the self-injecting doctor was involved in the treatment of Susan Warby, who died in August 2018 after an operation at the hospital, which is widely used by constituents of the former health secretary, Hancock. 84 jobs. Is climate change killing Australian wine? The trust should review its specialist palliative care service for medical staffing and provision of a seven day service, The trust should ensure that records management is secure and appropriate in all areas. We rated them as requires improvement because: Published The trust and its staff placed the patient at the centre of care provided and strove on a daily basis to enhance the patient experience of healthcare. All rights reserved. Information governance and data protection within medical photography was not assured. after her comeback with tell-all book . Find out more about the estates work that is being undertaken at West Suffolk Hospital. Any other browser may experience partial or no support. VIRGINIA BEACH, Va. (WAVY) - City officials estimate there has been nearly $16 million in property damage - more than $15 million estimated . But he asked the coroner to seek expertise from an independent witness, because all the witnesses called to the inquest so far worked, or had worked, at WSH. The trust should consider midwifery staffing and specialist midwives roles to support vulnerable groups. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. West Suffolk NHS Foundation Trust is responsible for providing care to approximately 2,400 women during their childbirth experience. 01284 713 234. Instead, she said: The CEO [Dunn] and DWC [Bloomfield] quite wrongly mingled Dr Cs attempt to speak up with an attempt to address their perceptions about conduct.. During this inspection it was evident that the trust had an established staff base that was proud to work at the hospital. We will do our best to keep y 30 January 2020, Our rating of these services improved. Susan Warby, 57, died at the West Suffolk Hospital in Bury St Edmunds on 30 August,. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. 13 August 2013. the service is performing badly and we've taken enforcement action against the provider of the service. Due to the significant concerns within the maternity service we undertook enforcement to enable the improvement of safety within the service. The hospital, which serves constituents of Health Secretary Matt Hancock, later apologised to the staff involved. Yet some of those same readers might well be among those many people who ask elsewhere why we should repeatedly "re-invent the wheel" in the computer industry. ", Find BBC News: East of England on Facebook, Instagram and Twitter. The service was being provided safely as staff we spoke with knew the procedures relating to MCA and we saw evidence in documentation that appropriate procedures were followed when people did not have capacity to make significant decisions. There has already been a management clear-out at the trust in advance of the reports publication. Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. Teamwork, compassion and dedication are helping our staff look after patients. It should be read in conjunction with the Ward and Trust dashboards. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. Ward G1 - Macmillan Unit. What will you #BeKnown for? Suspended ratings are being reviewed by us and will be published soon. Springer Book Archive, Copyright Information: Springer-Verlag Berlin Heidelberg 1978, Softcover ISBN: 978-3-540-08950-6Published: 01 October 1978, eBook ISBN: 978-3-642-93101-7Published: 06 December 2012, Series ISSN: 01284 713 046. One person told us 'Staff treat me with respect and they talk to me politely. We saw that action had been taken and staff levels were set to improve. The trust should have action plans where it is not reaching national standards in maternity. Staff told us that the shortages impacted their welfare and at times they didnt feel listened to. People told us that staff answered call bells promptly and gave them the level of assistance they required. . Ramp access; induction loop; washroom for disabled users and lift to lower floor meeting rooms. Nick Jenkins will leave his role as medical director, while chief operating officer Helen Beck is to retire. 31 were here. He added: Rather than address the widespread patient safety issues leading to Mrs Warbys death, the senior management at the trust sought instead to divert their attention to targeting the whistleblower. the involvement of one extraneous author representative of that market obviously had its appropriateness - in language. The Library and Information Centre is part of the ELMS confederation, which means that you can search our catalogue and those of 22 other . Information about the coronavirus and our Trust. We carried out this comprehensive inspection as part of our regular inspection programme. the service is performing exceptionally well. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care. Most populous nation: Should India rejoice or panic? Our Trust is building a new healthcare facility. A perinatal mental health midwife works in partnership with the perinatal team at the local mental health trust. Visit website. The trust should review the succession planning and development for staff in seconded or interim roles within the maternity service. The ratings for medical care and outpatients went down, whilst the ratings for urgent and emergency services and surgery stayed the same. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Fifty-six per cent voted to accept, with a turn-out of just over half. The report said this flawed and intimidating process damaged individual staff members and went against any semblance of an open culture in which staff were free to raise concerns. We spoke with 16 staff including ward managers and other staff in the nursing teams. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. Inspection Report - DN published 1 November 2012 for West Suffolk Hospital - PDF - (opens in new window), Published PubMed KnowledgeShare. Driver screens have been fitted, strict hygiene measures, all wear facemasks and hand sanitiser provided. Two consultant pediatricians learnt hypnosis to reduce the need for sedation in children requiring MRI or CT scanning. /Medizin, Gesundheitswesen, The Stockholm County Medical Information System, Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, https://doi.org/10.1007/978-3-642-93101-7, System Outline The Hardware/Software Base, Tax calculation will be finalised during checkout. Staff awareness and understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards was not consistent. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The trust should ensure the principles of infection control are appropriate and monitored within the critical care unit for caring for potentially infectious patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 10-102 Clinical Sciences Building, University of Alberta, Edmonton, Canada, You can also search for this author in Health Secretary Mr Hancock, whose West Suffolk constituency . Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Network of 9 computers and study tables. The trust should review the reporting of mortality and morbidity (M&M) discussions and learnings in surgery services to ensure consistent and effective documentation across the service. But he also revealed that it contained allegations about the treatment of at least one other patient. 1 year membership available to anyone not in the above categories.
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