So it appears that you have to pay twice for the same crossing. The 5 we paid is just sitting on an account to be used against future crossings. If I do receive a PCN how do I ensure that it is linked to the payment I made? If you forget to pay the Dart Charge on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes again an easy way of getting money out of the driving public. I put it down to road works being carried out at that time. Im writing from Italy with the help of a friend translator Why wont they let honest people pay and make it right? I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. Phone them up and confess your sins, they let you off your first crime. It is a huge amount that youre being asked to pay for a system that is flawed. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. Re-roll whole conversation and stale mate. 1. I was totally flabbergasted to see my charge. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. I just received the Dart Charge PCN forwarded from the car rental company(with administration fee). I was also caught by this extortion system. Hope it helped. I keep returning to sender yet they still come.? Also I could find no record of our crossing. (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. When asking the lady there which dates I am missing the could not tell. WebIf you forget to pay the Dart Charge online payment before or on the day of crossing you have the option to pay by midnight the day after you cross. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. A real mess that needs sorting out though. I dont use the crossing, I live and work on the south coast. (The address is currently for my parents, they've been looking out for it), I was too tired after each journey but yes, I should have paid it before moving. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. I did both the one off charge of 2.50 and the dart account of 10. No penalty notices have been issued until today we receive the notice demanding 107. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is This is never made clear. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. I could put in any number plate and pay, even if the vehicle has not crossed. We seem to be O.K. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules So after a hideous long day on the road you get home have dinner, a couple of beers etc etc and of course forget the stupid crossing then get a fine through the post. Too many people like you are being hounded for doing no more than the right thing. I am not prepared to consider paying the Penalty until I have received the notice in writing. The company that runs the crossing are just a bunch of con-artists. Have France removed their toll booths. Warning: Your session is about to expire due to inactivity. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Just realised I missed paying the charge last Monday 27th. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. I hope that i do not receive a penalty. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. My OH did similar a couple of months ago, like you she had paid but too late, phoned them up and they cancelled the charge but they said she still had 2 pay for the 2 crossings in order to clear the PCN, the money she had already paid got marked down as credit against her next two crossings. What can I do ? Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. If you use the M25 Dartford Crossing and dont pay the charge by midnight the day after you cross, youll be liable for a 70 Penalty Charge Notice (PCN). I am a British Citizen but resident now in Canada. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. If they continue to issue incorrect PCNs do I have any process of redress against them? It is still free to use the crossing 22:00 to 06:00. As you should have received a 14-day period to pay the original toll from when the letter arrived. vorrei essere ricontattato per mail We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. 08/09/2018 12:30. Manage Settings Has the charge notice included the offer to pay 2.50 within 14 days? Are these extenuating circumstances? ARGHHH IT IS SO INFURIATING. A member of my family ended up coughing up nearly 700 by doing that. I am now being billed for 6 for the 2 crossings and have appealed. When paying on-line you have to confirm the terms and conditions. (Didnt know as nobody showed me what they wrote in the system and I also did not signed any document confirming my address). The hire car company should have payed the 2.50 and charge you 38 (a steep 36 service charge). If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. now i received the penalty Charges notice of 35. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. Why would the do that?!?! -yes 37.50 please. Just another trick to try and get your money. Drivers using the Dartford Crossing need to pay the Dart Charge in advance or by midnight the day after crossing. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! It is not setup and an honest way, more like a cowboy clampers style. And most importantly, dont worry be happy. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. Hope to be keeping you up to date on the current practice if they have. On the first occasion of crossing without paying theyll send you a letter and give you the opportunity to pay the fee within a certain timescale. Queen Elizabeth Park is free. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. I crossed the bridge on 10th August in rented car. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. Work for DART do you, George? Looks like I will have to phone them. First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). Hi Im hoping you can help. First and only time we made a return trip we forgot to pay. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Will I be ok? London Fire and Emergency Planning Authority. We subsequently received two penalty charges. Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? The Print+ membership where Singletrack magazine drops through your door, plus full digital access, is normally 45, now only 22.50 with the code. Forgot to pay Dart Charge, how long for a letter? There is some kind of fraud going on this Dartford crossing. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. As a foreigner we were not informed about the charge. At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. Very poor signage and lack of information for those who are crossing for the first time. It is not right that I have to pay more because of mail delay. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. How can I check please ? Why not give all motorists a fair chance of understanding what to do? My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. No doubt I will miss a few and then get stung with PCNs! I think making an online payment or on the phone (when it starts working again) would be the best bet. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. Thank you Pete, How do I go about appealing. I can only pay you by Thursday when I am back home, in Belgium. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. So the cycle begins again. If you do it again, or youve done it Scandal. When in France I had no internet access, no way to pay for the outward crossing. This will be sent to the address your vehicle is registered to. If you forget to pay for round trip crossings made on the same day should it count as first offence all together? By chance, I have today found the relevant information on the web. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. Plus the 60 from the hire car co for passing on the fine . My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. The arbitrary (and disproportionate) 35 fine is only there to generate money. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. Why is not possible to provide an information panel and a direct payment point? Let me know how you get on.Thanks. This is the first and only time the vehicle has crossed. I also received their email payment confirm receipt for the Eur 3.61. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. I realised it after 3 days and payed for both to and fro journeys. In typical single speed style this year's world championship has been announced. I didnt noticed that I have to pay for crossing. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. You would think so but I expect the millions in fines looks good on the balance sheet. would they have put the fee on hold because of the major accident? I dont have any problem paying the toll charge itself. Please, I need your help. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768, https://www.dartford-crossing-charge.service.gov.uk/PcnPayment/SearchMultiplePCN, https://www.dartford-crossing-charge.service.gov.uk/MakeRepresentation/MakeRepresentation, The Penalty Charge number, which will start with the letters IA, IB, or IK. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. I used the Dartford crossing on 09/08/15 at 1858 totally unaware there was a charge for doing so. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. there was chaos when we went through the tunnel northbound as a vehicle was causing a hazard in one tunnel. (2). Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. How will they collect the fees from foreign drivers. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. What are my rights? I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). There doesnt seem to be any way of checking that the toll has been paid. Win, win for them. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! Pay online or by phone, post or at retail outlets. Was a case of 'I'll do it later'. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. FML! Have questions? Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. I paid for a return journey. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. 425 to release it because of unpaid Dart charge. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. Seems like robbery to me. From there, you can also export a receipt to your email. I live in Ireland and hired a car from airport to travel to Kent. Will they nail us for failing again to pay within 24 hours? I am on holiday. Keep a copy of any payment advice you receive. Had to telephone instead! This is my first offence and i paid eventually. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Just returned home from our 85 day France and Spain tour to discover that I owe Dart Charge 107.50. See Paying the Congestion Charge. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Find out more about London City Charges here. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I am at my wits end Pls anyone within advice thanks Kellie. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Have a question about anything related to London, England? Have you forgotten something? when I passed there, coming from the North, I remember we found the tollbooths open, Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. The system seems to be extremely clogged. The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. He just said you have not paid so you will be fined. Apparently this system does not work very well anyway. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. Have you seen the section on this article covering a firm called Dartsave? Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. Can you please advise on what I should do? Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. Apparently it is, but you need to wait for the charge notice to be sent. Have appealed but not holding out much hope. Remembered 10 days later so went on website and made a one off payment of 5. I didnt send them any appeal as I was sure to pay the right charge NOT a happy bunny! The system is not logical and has many gaps. Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay.
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