This is not due to normal wear and tear. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. 2023 Trustpilot, Inc. All rights reserved. Definitely a brand to completely avoid. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! Miscommunication and no updates , I will never order online from fendi again . On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. Spending so much on a bag, it should be indestructable. Still no refund and still have the wrong parcel. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. No reply at all. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. 1-888-TOM-FORD. Basically they took the money and never shipped the shoes. BBB Business Profiles may not be reproduced for sales or promotional purposes. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Favorite Designer I have contacted FENDI twice. For a better experience, please enable JavaScript in your browser before proceeding. I would never ever buy from this company again!! If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Its day 26 since I ordered the product from Fendi online store still no updates on the order. I never wore the coat. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. ** **** disputed the transaction with his credit card company on December 7th 2022. On 1stDibs, shop a range of Fendi Spy bags. Made with in Ukraine. Really disappointed - will not be purchasing again. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! The client has been contacted and the issue has been resolved. It is also responsible for all of the companys informative processes and social responsibility activities. We will reply to you as soon as possible. Sent in numerous pictures and have not recieved any responses. 300K+ Plugin Users 47.6177115,-122.2034444 Products. I was promised a call back from a supervisor twice. Relating to customer service only: Horrible. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. The Fendi handbags in our collection include a range of styles . Made in Italy. Contact us via fax, email, or call to experience exceptional customer service. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . 1-855-SAVAGE X (1-855-728-2439) 24/7 But don't be too alarmed by horror stories. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. Unbelievable. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Companies can ask for reviews via automatic invitations. The service is available from Monday to Friday, 9am to 6pm AWST. Basically gave me the runaround. Suggested companies are based on peoples browsing tendencies. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. We also ensure all reviews are published without moderation. I had to dispute this charge with my credit card company. The service is available from Monday to Friday, 9am to 6pm AWST. On 1stDibs, shop a range of Fendi Spy bags. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. If you have any questions or need help with your account, you may Contact Us to assist you. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Will definitely not be repurchasing anything Fendi! I even offered to pay for it. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. Good job fendi. I will soon be disputing this charge with my credit card company. Terrible experience. Its been almost two months since I placed this order and nothing is being done. I called customer service in new york and got no satisfaction. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. I followed the full return process using the prepaid return label that was provided. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? I am sorry this happened to you, but hopefully you willl get some satisfaction. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. The item is still in warranty so I am hoping no trouble. I received a refund for the item that I did not note as being defective. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Miscommunication and no updates , I will never order online from fendi again . If you prefer you can send us an email by filling in the form below. The customer service rep was rude, talked over me, appeared to be reading a script and hung up on me. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. The item was received on 10/11/2022 at the warehouse. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. Contact our Customer Care at +61 1800959920. No one has contacted me. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. If so, please contact me as I have opened a case with New Yorks 7 on your side. Really disappointed - will not be purchasing again. Its been 10 weeks and Ive heard nothing. Anna is genuinely excellent to fendi. They say for their returns you only have 14 days..! How you can polish a Fendi Spy bag depends on the material. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Problem still not resolved after spending over $600 on crap glasses. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. www.fendi.com I contacted the Fendi store for a replacement. We'll be more than happy to help and will reply to you as soon as possible. Terrible after sales customer service at their flagship store in Milan, Italy. Wallet has aged a bit. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Sent in numerous pictures and have not recieved any responses. Find out how we combat fake reviews. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. @fendi. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Surly that for Xmas they would have made this longer. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. The item is still in warranty so I am hoping no trouble. *. Does FedEx have a live chat? I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! It became scratched and jewels had fallen out after just a few weeks. Needless to say no one has called to set up the **** This has been the worst experience ever. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. Never again. Its day 26 since I ordered the product from Fendi online store still no updates on the order. It was too small so I returned it two days after he bought it only to be told I had to take store credit. So it was sent back directly to the fendi even without reaching my address. This flap opens with a magnet to a brown nylon interior with a zipper pocket. We're happy to help with any questions you may have regarding purchases, our products and corporate information. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Terrible customer service from a so called high end company. Chanel advisors are available to answer all your questions. Are you sure you want to remove the following item from your Bag. I was never contacted by the business for resolution. My son purchased a $300.00 belt and paid cash. I have purchased in just about every designer store and they all have a return policy except Fendi. We will reply to you as soon as possible. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. I made them aware that their return policy is 3-5 days to verify the item after it is received. DHL even sent us an email to forward to Fendi. Ive just called customer service as my phone ring socket suddenly broke last week. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. That is really too bad for Fendi rep of customer service in NY Flagship. They keep promising to issue a credit note for online but it has not materialised. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Please email us or call +44 (0) 203 943 5555. Can't imagine how bad u feel when they gave u such a service. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Bought a 2500 bag. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Customer Service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This person told me dont worry and that when *** delivers it back Ill get my money. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Bought a 2500 bag. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. Try email finder for Free and reach your ideal customer. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. For a better experience, please enable JavaScript in your browser before proceeding. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. I spent 1000s on Fendi products. Word to the wise, save your money and buy something WAY cheaper. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. They are claiming that they are not in receipt of this return. They keep promising to issue a credit note for online but it has not materialised. I was told that the concern would be forwarded to the warehouse. Made in Italy. I contacted the customer to say we had their parcel and asked if they had received ours. After seeing all the reviews Im starting to worry I wont get a refund! I called multiple times - was led down different rabbit holes and was given conflicting information. I called customer service in new york and got no satisfaction. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. So far the service has been very thorough. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! See details. can you write to their head office in italy? Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. I sent at least 10 emails, no response. How long had you possessed the bag when this happened? Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. We use dedicated people and clever technology to safeguard our platform. What is FedEx customer service email address? I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. I purchased a hand beaded Baguette that cost me $2400. Anyone can write a Trustpilot review. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. Be aware before buying anything from their online store that you will be left alone if any issues. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. Fill in this form to send us an email. Can you post a photo? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I purchased a pair of sunglasses online directly from Fendi. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). But nope. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. We were told after they examined the slides that these tears are characteristic and not a defect!! Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. You are using an out of date browser. Shopping Bag (0 items) Fendi wants to be one of the leading designers of the world, but will not stand behind their product. . Here are 8 tips for writing great reviews. Enter a location to find the closest CHANEL stores We stand with our colleagues, friends, family, and with all people of Ukraine. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I paid $430US for the glasses plus tax. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. After seeing all the reviews Im starting to worry I wont get a refund! Call. Verification can help ensure real people write reviews about real companies. I have proof of return and followed up with Fendi on the return. I even offered to pay for it. Now Im stuck with damaged tights ( which cannot be repaired). BBB Business Profiles generally cover a three-year reporting period. How you can polish a Fendi Spy bag depends on the material. $2400 that's much!! Get contact details including emails and phone numbers (business & personal). It had to be returned by Jan 4th or could not even exchange it. You must log in or register to reply here. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. You can find them on the care card included with the slides. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. Yan welcomed me and asked me if he could assist, and he was great at everything! You may also send us an email by filling in the form below and we'll get back to you as soon as possible. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I then took them to Fendi *********** to have them replaced or be refunded. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Can't find any other messenger bags that I really like. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. Information provided by various external sources. Where is the customer service? This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. Even low-cost items can cause customers to question the value of what they are purchasing. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi I would never use this company again. Our advisors are currently unavailable. They lost a customer and his family for life. Productivity. 4. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Definitely a brand to completely avoid. I sent at least 10 emails, no response. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. I called to look into the matter. This is an authentic FENDI Denim Baguette in Blue. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. Really hope it can be customise. do you have a pic of your bag? I would never use this company again. Their store staff is clueless and only interested to sell sell sell. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. Thanks for sharing your experience! *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. After care is really bad. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. I was give a web site to contact to voice my complaint which no longer exists. We will reply to you as soon as possible. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Shop a . The item was bought in August 2021 and has a 2 year warranty. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. But nope. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. BBB is here to help. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences.
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