28-09-2018 if you are a personal custimer, you will be treated as if you were one in the eyes of the law. This usually happens if you are in a crowded place such as a football stadium or a festival, or if its a festive time like Christmas or New Year as many people might be trying to send texts at the same time. 23:15. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway We also ensure all reviews are published without moderation. 28-09-2018 05-10-2017 so i contacted o2, they didnt know much about it, but their email subjectaccess2@o2.com was very helpful. 4. Are they a bonafide company? You could be dissatisfied with how one party is handling their end of the contract. Enhance communication, increase mobility, and optimise productivity for your team. I have no affiliation whatsoever with O2 or any subsidiary companies. The activation happened as advised and I was up and running. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. So I called the ombudsman who said, its not at all normal to issue preliminary and a final deadlock letters and the year starts to run from the preliminary deadlock letter. Again, check all the cables are securely connected. Get involved! cloth Our team aim to reply to all enquiries within one working day. Barbara Roper Hi Pamela, thank you for your excellent feedback. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb. My new SIM card was activated by a very helpful young man who explained everything clearly. I immediately contacted Aerial to ask about cancellation rights but they said as it's a business contract and there are no cancellation rights / cooling off period. Firstly, check that the Do Not Disturb (DND) is deactivated on your phone. Cancel your contract 20-07-2020 Youll continue to be billed up to your disconnection date and your final bill could be a combination of the below: 1. R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. Think its to do with your wireless signal? If you switch to another network any later, youll get your final bill 22 days after you switch. Maximise your business potential with our personalised IT solutions tailored to your unique needs. I'm so glad i've found this forum, I was an O2 business customer and also got scammed to move over to them when they phoned me in 2012 and told me O2 were handing over business contracts to them. 11:17. First, You Gotta Call DirecTV. info@contractaerial.com, 1275 Glenlivet Drive, Suite 100, Allentown, PA 18106. Compare our phone and broadband packages online. . Contact your Account Manager if you have one. Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Can no longer get through to anyone when you call Aerial Direct - and no information about how long you might wait or position in teh queue. Keeping your mobile number or getting a new one. Occasionally dust can gather between your SIM and handset. Try an alternative method between the handset, headset (if possible) and hands-free speaker phone. 15:15. - edited 12:52. If it is a particular number that cannot call in, check that they are not on the blacklist directory. At Aerial Direct we will make sure you are on the perfect tariff for your needs, however, if you do have a busy month(s) and do end up using your data, we would recommend either upgrade your tariff to a larger data use or buy a one-off data bolt-on. Click here to find out more. Bismark Excellent service Aerial Direct. 5 days ago, very helpful answered all my questions and help me set up my account for online billing, WAYNE METCALFE If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. If you can, try moving the WAP to a new location, however, if its fixed to a wall please move any potentially obstructing items. Kacey was really helpful with addressing two of my issues with new contract and new sim card. When you are talking and on the move, your phone needs to switch between signal masts, this generally happens smoothly, however, sometimes your call can disconnect. By clicking Accept, you consent to the use of cookies. Company no. 04-08-2020 A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. Financial Conduct Authority for certain types of consumer credit lending and credit related Please raise a support ticket with our support team. SoI emailed back requesting a copy of the call after they said all the regulatory info was stated over the phone..since then I have had no reply..emailed them back on Tuesday asking them to reply and stating how bad their customer service was that they have taken over two weeks to respond to my email and are now essentially ignoring me.still nothing. Hello folks. This is nothing short of robbery. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . 3 days ago. Financial Conduct Authority for certain types of consumer credit lending and credit related Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase. Sample 1 Sample 2 Sample 3 See All ( 11) Save. 5 days ago, Peter Dixon Didn't have any Internet access when off my home WiFi for over a week, maybe even 2 week as data was not added to my contract due to registration of an incorrect phone type Positive- Whenever I have spoken to an agent they have been professional, managed the issue effectively and got it sorted quickly. If youre stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support. 4 days ago, None None Alternatively, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. Thanks for that detailed post @Filomena. If you ever need us please don't hesitate to call us on 01329 558 558. Theyll let you know if there are any exit fees for your contract with them. It is important that there is airflow around the equipment. As soon as you use the internet on your mobile or tablet, your using data. however i ALSO contacted aerial direct for a subject access request, about redacting my ID . 2020 & 2023. What more could you ask for? No more calls dropping out. Instances can occur when you cannot receive calls. Aerial Direct is an award-winning, UK-based, managed communications expert. However, the initial resolution letter contained the text saying it was a deadlock letter. Stay connected and collaborate seamlessly, no matter where you are. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). It contains everything you need to set up your broadband including a wireless broadband router, a micro filter and set-up guide. With attachments, it can be anything from 500KB for one photo, to several MB for large documents. 4 days ago. As I say if they had never mentioned 02 in the orignal sales call I would never been in this situation. 3 days ago, Mrs Lynda Baulch 5 days ago. Satellite dish Internet connection (No satellite) Looking for something else? Not sure if they can help but worth a try. To find out if you need to pay an early termination fee, text INFO to 85075. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. Please visit our online guides to understand more about Wireless Access Points. Compare our phone and broadband packages online. Please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. They have managed to get phones unlocked within a day when people are having problems. so now i am going to contact trading standards again as a follow up. protect and process the data you submit. @Bev13yorksI've replied to your private message. We used to have a contract, and learned that canceli. (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Alternatively, you can email a scanned copy to, To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (, Downloading video eats the most data, but sending or receiving emails with large attachments can use just as much. Dependent on which type of master socket you have, you may need a micro filter to create this connection. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Far better system for members. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. The Citizens Advice Bureau would be a good place to start. Then I got my subject access request docs from o2 and aerial. I mentioned this in my complaint email too them and the company said that they reviewed the call and that I accepted all when called, admittedly I was a little foolish here in trusting the company and didnt really know what I was getting intothey have offered other resolutions apart from cancelling/shortening the contract but knowing what I know nowI dont want anymore ties to this company. That's brilliant information@Filomenaand as there must be litterally hundreds in the same position, then any questions can be referred to this thread. Alternatively, you can wait until your monthly data allowance resets at your next bill date. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Keep track of costs, pay your bills online, Add or remove extras, and manage your settings. Thank you! 10:35, on - edited I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. If its happening where or when you think it shouldnt, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Aerial Direct Limited is authorised and regulated by the Hopefully we can all help you with this one, on Any Extras (such as a recurring Data Extra) An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Tail right, part number 45668. Network load and congestion can also affect this. Wanted to cancel immediately but was told I would need to pay over 1000. Then I went digging and looked for reviews and other cases which led me here. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. Gather up all your account information and call DirecTV at 1 (800) 531-5000. Little stuck here, want to get out of this contractor have it reduced dramaticallyany help:? To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. As they had been decent (or so I thought) so agreed over the phone. + Business + What are PAC, STAC and INFO codes? Sometimes the mobile network cannot find your phone on the network to connect an incoming call which can lead to it going straight to voicemail. 18:52, 04-08-2020 3 min read. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. Madeleine Lock She's a young lass and 750mb of data doesn't last her 2 weeks. Excellent service Aerial Direct. Theres no additional charge for using this service. I spoke to Kate about paying my bill and sorting my direct debit out She dealt with my query excellently and promptly and put me through to other colleagues who also sorted my query out, Hi James, we appreciate you providing us with your excellent feedback. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. She took this advice and took the contract. 09:22. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. I tried twice recently and gave up both times. Following this, if you are still experiencing technical difficulties with your handset, please raise a support ticket or speak to an expert on 01329 558 555 and our Support team will be able to help. Please visit our router set up guides to understand the connection in more detail. On top of this, they added Office 365 to her account and has been paying 5/month since March 2019 for this, despite not requesting and never using it. If you are with Virgin Media you have to contact them directly. We have put together a number of first line checks you can carry out before you need to call our Support team. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? however its imoprtant to be able to get through to people when you need to! You have very limited options with business contracts. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and he told me previously they would be sending me the call recording anyway (a month later, i have not got anything), now he said there was no need for me to provide id and just a phone bill is fine. 00:13. Email. 5 days ago. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. Has anyone been able to sucessfully get out of their contract? Without attachments, the average email uses between 10 and 30KB of data. Want to take your current mobile number to a different network? Then hold you hostage with a cancellation fee the price of a 2nd hand car. Text to switch For a PAC, text PAC to 65075. Pamela Green If the issue persists, test an alternative handset. activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Want High Quality, Transparent, and Affordable Legal Services? You can then set different kinds of forwards from the phone. Terrible service and I cannot wait to leave this company. Email STAC code: one of our friendly advisors. Youll need to notify us that you want to cancel your account if you havent already done so. Reasons that DirectTV will accept include: You're moving. !11, Hi Arnold, we appreciate you providing us with your excellent feedback. The main socket into the premise is called the master socket. Check with your Account Manager when your agreement ends. As I say, I never realised that this company had so many issues until this year. 16:09. 28-09-2018 On a pro-rata basis, the cost of switching can be calculated. Markets Act 2000. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. This piece of equipment connects to your master socket and then gives you a clear filtered port to plug your broadband cable (DSL) in to then connect to your router. Press * and then 4 i said, represeentations were made to me on the phone which i based my transactional decisions on, and they turned out to be false. secondly, aerial direct are dodgy as heck. 13:13 Barbara Roper Aerial Direct - Has anyone managed to get out of the contract? The customer service assistant was helpful and supportive. 05-10-2017 If youre on an O2 Custom plan, youll be able to upgrade to a 5G phone when the times right for you. Markets Act 2000. 2023 Trustpilot, Inc. All rights reserved. 4 days ago, None None We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. She'd been on nights and was shattered and caught unawares. Please set up an alternative contact number in MyO2 to do so. We are delighted to hear that you had a great experience with our service. Monday Friday, 08:30 17:30. Your SIM or handset can become locked when you input your PIN number incorrectly more than three times. Alternatively, this is something we can train you to do. Whatsyour actual issue with them? From time to time your handset manufacturer will release a software upgrade which is usually free and includes new features, updated applications, better performance, and can often help fix software issues. Although aerial can cancel my high bill and offer me the contract they should have done, only the ombudsman has the power to set aside my entire contract with aerial (so I can go back to o2 directly) and cancel my big bill and the ombudsman also can get you a goodwill payment to cover your time and effort. Not sure which service you use? A contract cancellation is not an unusual event in the life of a contractual agreement. login to My O2 for help. Markets Act 2000. that manager is the one who is also in charge of complaints. 23-04-2020 When your SIM is locked you will be unable to make or receive calls or texts. If youre not at the end yet, youll need to wait or pay an early termination fee. UK PO15 5UA. Deal alerts which were costing me 1.50 a time and also about my high bills Call our customer service team on 01329 558 558 to discuss ways in which we can try and improve this for you.
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