Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". Customer Service Center Locations. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! The spokesperson provided a further explanation of our experience. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. Tolls by mail and excessive "administrative fees". Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | What do I do? And on Dec. 7, he received another violation notice -- but no answer to his letters. "No pun intended. This review was chosen algorithmically as the most valued customer feedback. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. They're double dipping, they're getting paid two times," he said. Our points-obsessed staff uses a plethora of credit cards on a daily basis. $200 in fees for $3 in tolls and potential jail time. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. All Rights Reserved. I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Vuolo tried to get an answer online on Dec. 4. This site is protected by reCAPTCHA and the Google. Newark, NJ 07114-2562. Now accepting donations to DRIVE SMART Virginia Education Fund. Cookie Settings/Do Not Sell My Personal Information. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. Some of them are not even taken seriously. You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). Privacy Policy Will you do the same? You could try appealing and explaining to EZ Pass and hope they'll waive the fine. If you prefer to receive an application in the mail, complete the form below. The websites for both Dollar and Thrifty only refer to ". 375 Mccarter Hwy. "To leave the airport, there's tolls. Find Bamboozled on Facebook. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? "They're still sending you a bill for the toll and the violation. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Vuolo wrote again, but this time via a paper letter. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. The state said in the last three years it has collected on average8.4% of toll debt. For Ralph Vuolo, kablooey is an understatement. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. DE Department of Transportations toll violations (not paying toll/going through ez pass without $ on account) used to charge the $1.00 toll and a $10 fee admin fee for running the toll. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. "They're saying I owe them $2500," complains Brienza. As your vehicle passes through, your E-ZPass account is charged the proper amount. We recommend enabling JavaScript for the best experience using our website. Still, getting multiple toll violation notices in the same year can be pretty expensive. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. He tried it out on Dec. 29, and again, the tool booth said "toll unpaid," so that made for violation notice No. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. Improve earnings, maximize rewards and track progress toward dream trips. There are only two possible outcomes: will you pay for the toll or file a claim? They will have 60 days from the date of the letter to settle toll debts. If unpaid after 30 days of the bill date, you will owe a $5 late charge. WebE-Z Pass says Brienza owed $108 in unpaid tolls. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. This needs to stop and I need your help spreading awareness. And again. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. NH. Copyright 2023 WABC-TV. The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. Each driver's amnesty balance will be included in the letter they receive from the Delaware Department of Transportation. However, even if thats what happened to them, your case may not end up the same. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. How do I get additional mounting strips? I know some of you may say $50 is not a lot of money; however, it's the same money I need to replenish my account and with our economy, money isn't easy to make and I work hard for my money. Karin Price Mueller | NJ Advance Media for NJ.com. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. account. He then received another suspension warning about an Oct. 14 violation. I could not reach a human being to discuss and resolve this problem. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Visit Website. "This is the devil." Is this where the problem began? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). You will find stories of people who received multiple letters and havent faced any consequences yet. That, Vuolo's records show, was paid on Oct. 31. Maybe NHDOT has no authorization to issue speeding tickets. Dollar Car Rental Charged Me $59.99 For a Single $1.75 Toll Here's How To Avoid The Same Fate, This post contains references to products from one or more of our advertisers. You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. Can I still use. However, the spokesperson conceded that "they did not process this refund appropriately." To open an account, however, you need to have a vehicle license plate to associate with it. The standard price for an E-ZPass Administrative Fee varies depending on the state. For an explanation of our Advertising Policy, visit. I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be a fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. Call the Customer Service Center at 877-643-9727 or submit your question online at. The $50 administrative fee will be applied to the toll fines and other charges incurred by an E-ZPass user who violates the terms and conditions of the E-ZPass system. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. We're on it Bill. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. And it usually takes some time for the tolling agency to check the plate. Paying $37 for two tolls was better than $60, so we opted for this option. Are Delaware's toll violation fines fair? All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. he asked. E-ZPass Customer Agreement Terms and If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your Finally, after getting several violation notices in July 2015, Vuolo went beyond answering the violation notices and he wrote his first complaint letter. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. accidentally pass through the lanes without a transponder. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. Text Alert Update. About640,000 vehicles have unpaid toll violations, according to the state. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. 2023 Advance Local Media LLC. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. The toll fee would be assessed and the administrative fee was waived, again and again. I prefer to use cash. Between the lack of cash toll booths and a supposed lack of non-toll route between the airport and the city, the Dollar agent insisted that we needed the pass. Transponders will not be active immediately. 26. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. This site does not include all credit card companies or all available credit card offers. Choose which state you live in. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. Happy Holidays. It is unclear why many people receive toll violation notices and are asked to pay administrative fees even if they did not commit any offense. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. Brienza recently got socked with thousands in fines after his account balance went into the negative. This complaint was posted by a verified customer. He said the rep believed the positioning of Vuolo's transponder may have been the reason the transponder didn't register. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. None of his letters, sent return receipt requested, were answered. Nobody at E-ZPass finds it unusual to have 25 violations.". With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls.
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